Give 'em the pickle! [videorecording] / with Bob Farrell.Material type: FilmPublication details: [Seattle, Wash.] : Media Partners, c2002.Description: 1 videodisc (18 min.) : sd., col. ; 4 3/4 in.)Other title:
- Give them the pickle!
|Item type||Current library||Collection||Call number||Copy number||Status||Date due||Barcode||Item holds||Course reserves|
|Richfield Campus--Two Hour Reserve||Richfield Campus Library Items Available at the Front Desk||Non-fiction||BUS 2200 DVD 658.812 F247g||1||Available||34230000098817|
Title from disc label.
Based on the book: Give 'em the pickle ... and they'll be back! 1995.
Includes 1 CD-ROM (4 3/4 in.) title "Leader's Guide"
In the process of opening 157 successful restaurants, Bob Farrell discovered some basic and effective principles of customer service. In this new program, he provides a fun, motivating look at the most important thing we can do in any business - take care of the customer. Based on a personal experience, Farrell teaches that "pickles" are those special or extra things you do to make your customers happy and gain their loyalty. Viewers learn that great companies and employees do four things: 1. They make servicing others their number one priority. 2. They choose their attitude. 3. They set high service standards and live them every day. 4. They commit to teamwork and look for ways to make each other look good.
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