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Give 'em the pickle! [videorecording] / with Bob Farrell.

Contributor(s): Material type: FilmFilmPublication details: [Seattle, Wash.] : Media Partners, c2002.Description: 1 videodisc (18 min.) : sd., col. ; 4 3/4 in.)Other title:
  • Give them the pickle!
Subject(s): Summary: In the process of opening 157 successful restaurants, Bob Farrell discovered some basic and effective principles of customer service. In this new program, he provides a fun, motivating look at the most important thing we can do in any business - take care of the customer. Based on a personal experience, Farrell teaches that "pickles" are those special or extra things you do to make your customers happy and gain their loyalty. Viewers learn that great companies and employees do four things: 1. They make servicing others their number one priority. 2. They choose their attitude. 3. They set high service standards and live them every day. 4. They commit to teamwork and look for ways to make each other look good.
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode Item holds Course reserves
Richfield Campus--Two Hour Reserve Richfield Campus--Two Hour Reserve Richfield Campus Library Items Available at the Front Desk Non-fiction BUS 2200 DVD 658.812 F247g 1 Available 34230000098817

Business Communication All year

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Title from disc label.

Based on the book: Give 'em the pickle ... and they'll be back! 1995.

Includes 1 CD-ROM (4 3/4 in.) title "Leader's Guide"

In the process of opening 157 successful restaurants, Bob Farrell discovered some basic and effective principles of customer service. In this new program, he provides a fun, motivating look at the most important thing we can do in any business - take care of the customer. Based on a personal experience, Farrell teaches that "pickles" are those special or extra things you do to make your customers happy and gain their loyalty. Viewers learn that great companies and employees do four things: 1. They make servicing others their number one priority. 2. They choose their attitude. 3. They set high service standards and live them every day. 4. They commit to teamwork and look for ways to make each other look good.

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